We love working with good people, they make our business what it is and enable us to deliver unforgettable experiences to our guests every day. We work hard, hold ourselves to the highest standards and aim to be the best that we can be every day.
Our values:
Care: we care about delivering excellent food, drink and hospitality, we see the person we are interacting with, be it colleague, guest or supplier
Honesty & Integrity: we do what we say we’ll do and we own our mistakes, using them as an opportunity for development
Passion: we understand the devil is in the detail
WORK WITH US
We love working with good people, they make our business what it is and enable us to deliver unforgettable experiences to our guests every day. We work hard, hold ourselves to the highest standards and aim to be the best that we can be every day.
Our values:
- Care: we care about delivering excellent food, drink and hospitality, we see the person we are interacting with, be it colleague, guest or supplier
- Honesty & Integrity: we do what we say we’ll do and we own our mistakes, using them as an opportunity for development
- Passion: we understand the devil is in the detail
Employee Benefits
Free staff meals (fuelled by our kitchen’s finest each shift)
£240 VIP card to use across all sites
Enhanced maternity & paternity package
Free gym membership
Cycle to Work scheme
Two mega parties a year to reward your hard work
Refer-a-friend bonuses (£500 FT / £250 PT)
Mental health & financial support via Hospitality Action
Two‑year loyalty bonus
Fully-funded professional development opportunities, including international trips
A company you can grow with
We’re expanding and real careers are being built here. We always promote within where possible, and these stories tell the tale:
If you bring energy, curiosity and care, we’ve got your back and room for you to grow bigger.
Where we’re at (and where we’re headed!)
We currently house more than 100 colleagues across:
- Liverpool (Bold Street + Albert Dock)
- Manchester City Centre
- Chester
We’re also part of a wider crew: Buyers Club and The One O’Clock Gun. More growth = more chances to shine.
Where we’re at (and where we’re headed!)
We currently house more than 65 colleagues across:
Liverpool (Bold St + Albert Dock)
Manchester City Centre
Chester
We’re also part of a wider crew: Buyers Club and The One O’Clock Gun. More growth = more chances to shine.
You + Us = Great Together
No need for a mega-CV. What matters is your energy, kindness, and willingness to learn. If you’re warm, creative and hospitality-minded, we want you here – even if you don’t see a role that fits right now.
Browse our current openings or send your CV to careers@maray.co.uk anytime.
Current Vacancies
Operations Manager
Closing Date: 18th October 2026
Job Title : Operations Manager
Site & Location : Multi-site: Liverpool, Manchester and Chester
Job Type : Full-Time (40 hours per week, including evenings and weekends as required)
Direct Reports : 5 General Managers (4 x Maray, 1 x Buyers Club)
Reports To : Head of Operations
Salary : £55,000 – £60,000 per annum, plus inclusion in profit-share bonus scheme
This is an exciting time to join QVO Hospitality. We’re a growing, ambitious group investing in how we operate, and this role is central to bringing that to life across our sites, with the support, tools and senior backing to make a real impact.
The Operations Manager is responsible for executing the operational strategy across the QVO Hospitality group, ensuring every site delivers consistently excellent performance against brand standards, financial targets and compliance requirements.
This is a hands-on, field-based, site-facing leadership role. The Operations Manager is the primary point of contact for General Managers on day-to-day operational matters, holding them accountable to their performance commitments while providing the coaching and support they need to improve. As with all support office roles, this role exists to support the teams in the sites in creating unforgettable experiences.
ACCOUNTABILITIES
Leadership & Creating Unforgettable Experiences
To provide visible, present and values-led leadership across all sites.
To lead, develop and hold General Managers accountable.
To act as a role model for QVO Hospitality’s values of Care, Honesty & Integrity and Passion in every site interaction.
Operational Execution
To execute the operational strategy set by the Head of Operations consistently across all sites.
To ensure all sites follow Company playbooks, conducting regular reviews to ensure accuracy and commitment from General Managers.
To carry out regular structured site visits, feeding back findings to GMs and the Head of Operations.
To identify operational gaps across the group and work with GMs to address them promptly.
To lead and facilitate the weekly Monday GM Meeting, ensuring it is focused, productive and action-oriented.
General Manager Management & Development
To be the primary point of contact for General Managers on day-to-day operational matters.
To carry out 1-2-1s with each GM, providing clear feedback on performance and personal development.
To carry out monthly period reviews at site level with each GM, reviewing financial and operational performance.
To support the delivery of GM training, contributing operational content where relevant.
Over time, to facilitate Quarterly Site Planning Mornings, supporting GMs in setting and delivering site-level priorities.
To support GMs in identifying and developing talent within their teams, contributing to the company pipeline.
Budget & Financial Performance
To execute site budgets across all sites, ensuring GMs understand and are held to their financial targets.
To manage gross profit, wages, admin costs and overall site profitability, taking action where performance falls short.
To work with the Head of Operations and finance team to flag financial risks and opportunities.
Site Compliance & Maintenance
To oversee repairs, maintenance and site compliance across all sites, ensuring nothing is left unresolved.
To collaborate with the Group Head Chef to meet required health, safety and food hygiene standards at all times.
To maintain an accurate and up-to-date picture of maintenance requirements across the sites.
To work with GMs to ensure Trail checklists and compliance processes are completed consistently and accurately.
QUALIFICATIONS AND SKILLS REQUIRED
A minimum of 3 years’ multi-site experience in hospitality, as an Operations Manager, Area Manager or senior multi-site GM.
Experience managing or supporting a team of General Managers or senior site managers.
Strong commercial acumen with a track record of managing budgets and hitting financial targets.
Organised and process-driven, able to execute consistently across multiple sites and priorities.
Experience embedding and holding teams to systems and processes across multiple sites.
Excellent communication and people management skills, with a natural ability to hold people accountable with care.
Strong operational knowledge across food, beverage, compliance and site management.
A genuine passion for hospitality and a high personal standard for operational excellence.
WHAT WE OFFER
Inclusion in our quarterly Support Office profit-share bonus scheme
Mileage allowance
Relocation package
Private health insurance
Access to a business coach for one-to-one leadership support.
Paid professional development
Laptop allowance
Enhanced family leave package
Loyalty bonus after 2 years
Quarterly VIP card worth £240
Gym membership reimbursement
Free staff food
35% staff discount for you + a guest
Cycle to work scheme
Refer a friend bonus scheme
Employee assistance programme with Hospitality Action
Christmas & summer parties
EQUAL OPPORTUNITIES
QVO Hospitality is an equal opportunities employer. We are committed to creating an inclusive environment for all team members and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
To apply, please send your CV and cover letter to: careers@qvohospitality.com.
